Unable to connect to Ubiquiti modem via LAN

[irowe]

During a demo of our video stream, we found we were suddenly unable to connect to the ground station modem via the LAN cable. The modem was linked to the payload modem, and connected via POE to the switch, where the other end of our LAN cable was connected. The second LED light did not come on, and no computer would recognize a connection when the Ethernet was plugged in. The next day, I went in to test and found that although the modems connected, the colored LEDs on the ground station modem blinked simultaneously in a way I had never seen before. There was no way for me to access the AirOS web portal for the modem, so I decided to perform a factory reset, by holding down the reset button on the modem until the lights came on. However, I am still unable to connect to the modem via LAN, as neither the computer nor the modem will recognize the connection.

I had performed the firmware update last week, but successfully streamed multiple times after updating. Not sure what caused this.

How can I connect to the modem?

Thanks!

[Skylar MSGC]

When you reset your modem did you try to connect to 192.168.1.20, also check your ethernet cables to make sure they are not damaged as well as making sure that you still have a static ip on the laptop.

[irowe]

I tried all of those things, and the second light on the modem never comes on. Plus, even though the static IP is set, the computer doesn't list the Ethernet connection as active when the modem is plugged in via LAN

[Skylar MSGC]

MAke sure that you only have one ethernet driver trying to run on your ethernet port, if you have multiple it seems to cause errors when you try to use it.

Also if this was working before I would try a different ethernet cable to the modem just to make sure that it isn't that.

Usually what I put for my static ip is

address: 192.168.1.15
netmask: 255.255.255.0
gateway: 192.168.1.100